Terms & Conditions
These Terms & Conditions govern your use of Marlett Shipping's website and services. By using our website, booking a shipment, or delivering goods to us, you agree to these terms.
Customer Information & Account
Customers must provide accurate and complete information for their account and shipments. Customers are responsible for keeping their account credentials secure and must promptly notify us of any unauthorized access.Shipping Charges & Payment
Customers are responsible for all applicable shipping charges, customs duties, taxes, storage fees, handling fees, demurrage, and other shipment-related costs. Final charges may differ from initial estimates based on the actual weight, dimensions, destination, or additional services required. Payment must be made through Marlett Shipping's authorized payment channels.Shipping & Transportation
Marlett Shipping provides air cargo, ocean cargo, RoRo shipping, container shipping, transportation, and related logistics services. Shipments are subject to applicable shipping documents, carrier requirements, customs regulations, and conditions of carriage.Customs, Documentation & Compliance
Customers are responsible for providing accurate invoices, identification, permits, certificates, and other documents required for shipping and customs clearance. Customers must comply with applicable import, export, customs, and sanctions laws. Marlett Shipping may refuse or suspend shipments that do not meet legal or regulatory requirements.Storage, Delays & Unclaimed Goods
Storage and additional charges may apply when shipments are not collected, documents are delayed, payments are outstanding, or a shipment cannot be delivered. Marlett Shipping may return, dispose of, or otherwise handle unclaimed goods in accordance with applicable law after reasonable notice.Shipment Inspection & Prohibited Items
Marlett Shipping, carriers, customs authorities, or other government agencies may inspect shipments as permitted or required by law. Customers must not ship prohibited, illegal, hazardous, or restricted goods without the required authorization and documentation.Loss, Damage & Insurance
Customers are responsible for accurately declaring the value and contents of their shipments. Insurance or additional coverage may be available for eligible shipments and must be arranged before dispatch. Claims for loss or damage must be reported promptly and supported by the required documentation. Liability is subject to the applicable shipping terms, declared value, and insurance coverage.Limitation of Liability
Marlett Shipping is not responsible for delays, loss, or damage caused by circumstances beyond our reasonable control, including severe weather, natural disasters, strikes, mechanical failures, customs actions, government restrictions, civil unrest, or other unforeseen events. Our liability is subject to applicable laws and the terms governing the shipment.Website, Privacy & Communications
Information submitted through our website is handled in accordance with our Privacy Policy. We may communicate with customers by email, phone, text message, or other available channels regarding their shipments and accounts. Customers may opt out of service-related text messages by replying STOP.Changes & Acceptance of Terms
Marlett Shipping may update these Terms & Conditions when necessary. Continued use of our website or services after an update constitutes acceptance of the revised terms. Customers are encouraged to review the Terms & Conditions before booking a shipment.
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